Help & Support

We're here to help you navigate digital assets.

Find answers, educational resources and useful information about investment products, markets, accounts and getting started.

Frequently Asked Questions

Find quick answers to common questions about digital assets, investing, products and accounts.

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Explore Resources

Learn the fundamentals with research, educational material, market insights and our digital asset glossary.

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Contact Our Team

If you cannot find what you need, contact our team for additional assistance.

Support Center

Find the information you need.

Browse the most common areas of support or use the search above to quickly locate a topic.

Getting Started

Learn the basics of digital asset investing and understand the steps involved before making an investment decision.

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Investment Products

Explore available investment products, digital assets, ETFs, private placements and related information.

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Markets & Research

Review market information and research designed to help you better understand the digital asset landscape.

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Education

Build your knowledge with the Digital Asset Course, educational resources and the digital asset glossary.

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Account & Access

Need assistance accessing your investor account or finding the right place to manage your information?

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Contact & Support

For questions that are not answered here, contact our team and we'll direct you to the appropriate resource.

Common Questions

Answers to the questions we hear most.

Start here for general information. If you need help with something specific, our resources and contact page can point you in the right direction.

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What are digital assets?

Digital assets are digitally represented assets that can be created, transferred or stored electronically. The category includes cryptocurrencies and other blockchain- based assets. Their characteristics and risks vary significantly.

How do I get started?

Begin by learning about the available investment products, understanding the risks involved and considering whether an investment is appropriate for your circumstances. Our educational resources can help you build a stronger foundation before making an investment decision.

Are digital asset investments risky?

Yes. Digital assets can be highly volatile and investments can lose value, including the possibility of losing principal. Product-specific risks can also vary, so applicable documentation should be reviewed carefully.

Where can I learn about the investment products?

Visit the Investment Products section to explore the available product categories and review the information associated with each offering.

Where can I learn more before investing?

The Research and Resources sections provide educational material, market insights, research and terminology resources. You can also explore the Digital Asset Course for structured educational content.

What if I cannot find the answer I need?

If the information you need is not available in the help resources, use the Contact page to reach the appropriate team. Please provide enough information about your question so that it can be directed appropriately.

Need More Help?

Still looking for an answer?

Our support resources are designed to help you find the information you need. If your question is not covered, contact our team and we'll help direct you to the appropriate information.

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Important information Digital asset investments are volatile and involve significant risk, including the possible loss of principal. Information on this page is provided for general informational and educational purposes and should not be considered investment, legal, tax or other professional advice. Review applicable product documentation and consider your circumstances before making an investment decision.